Whether you’re a first time puppy parent or a seasoned senior cat whisperer, we want you to know what you can expect for your visit with us.
What To Expect
Getting Ready for your Appointment
Our staff will ask about any previous clinics your pet has visited so we can obtain records and review them in advance of your appointment. We always contact clinics directly rather than rely on vaccine booklets or invoices so we make sure we have access to the full medical record with exam findings, lab results, and prior prescriptions.
Welcome to the Clinic
We are located on a busy street, so all dogs must be on a leash and all cats must be in a closed-top carrier. If you do not have a leash or carrier, please return to your vehicle and call the clinic and we will bring one to you to borrow. When you arrive, you will be checked in by the technicians at the front desk and directed to an available exam room. If you or your pet are anxious around other animals, please call when you arrive and we will take extra care to avoid crossover in the waiting area.
Getting to Know You and Your Pet
The vet will start by asking questions about your pet’s health and listening to your questions and concerns. A thorough medical history can be just as important as an exam or blood test, so please make sure that the person bringing your pet is able to answer questions such as:
Is your pet eating, drinking, and going to the bathroom normally?
Is your pet taking any medications or supplements?
If there are any issues or concerns - when did this start? Is it getting better or worse? Has it happened before?
If your pet’s primary caretaker is unable to attend the appointment, please send a written note with all pertinent information and plan to be available by phone in case the vet has any further questions.
Making a Plan
After reviewing your pet’s history, the vet will present an initial plan for the visit and go over the associated costs.
Examining your Pet
Next, the vet will do a nose-to-tail exam of your pet. (Usually with lots of treats involved!) We practice low-stress handling techniques and will work with you and your pet to ensure a positive, fear-free experience.
Revisiting the Plan
After the exam, the vet will discuss their findings and recommendations for next steps. This may include testing (like blood work or xrays), treatments (like vaccines or ear cleaning), referral to a specialist, medications, or food recommendations. The vet will review the updated costs as part of the discussion and work with you to create a plan that fits your goals and budget.
Continuity of Care
Care doesn’t end when you leave the building. We want to know how your pet is responding to our recommendations, and make sure we adjust if needed. We encourage owners to follow-up by email (preferred) or phone. There is no charge for email follow-ups or phone call follow-ups under 10 minutes.
